Expectation Gap Index
Culture Gap Index
Engagement Gap Index
The Customer's Mind helps you to fully understand your customer relationships in ways that you have never thought possible (or affordable) with our revolutionary 'Expectation Gap Index' (EGI).
The EGI is your 'Outside-In" Quality System and helps you to to pinpoint priorities and align performance with uncanny accuracy for ongoing performance as it shows you what activities generate customer value.
The Leaders's Mind is your leadership compass and helps you to ensure that your leadership and that of your team is aligned and consistent in the application of your strategies, tactics and services as you encourage leadership behavior throughout.
Integrating John King's Culture Map, The Culture Gap Index facilitates a method to gain and sustain a high performance culture.
The Employee's Mind helps you to fully understand and coach your team ... from a number of perspectives including culture, engagement, capacity for engagment and whether your humanity factor will facilitate sustainable performance.
In addition. the feedforward process taps into the vast knowledge and encourages higher engagment in the areas of greatest impact.
TheMindSuite tools help you to understand your gaps in all key relationships including those with and between your customers, employees, leaders, suppliers and partners.
Based on our proprietary Expectation Gap Index and structured to be an ongoing operating tool ... our indexes will help you to attain and maintain a focused, collaborative, innovative and highly successful organization.