The Expectation Gap Index clearly measures how aligned you are with your customer/consumer/citizen/patient expectations in ALL areas including … your core offering, your value add AND your innovation.
In addition, the EGI also measures the gap between how your different stakeholders value things differently ....
Employee<>Customer --- Distributor<>Employee Leadership<>Customer --- Leadership<>Employee Leadership<>Customer .... and more.
You can think of the Performance Gap Index as your Outside In quality system.
This special series of metrics actually quantifies the relationships that you have with your customers, helps you understand what they prioritize both overall and within an almost unlimted nubmer of segments. This information serves as the foundation to highly personalized and highly effective marketing.
The index will help you understand how your activities are translating into customer value which in turn translates to greater performance.
The feedforward system starts with themindsuite automated knowledge centre.
Then we gain feedback from your customers channel partners, resellers etc.
Then we gather feedback from your employees and leaders. This information is then organized, prioritized and fed forward to employee and customer teams through our automated system to encourage them to share ideas on how to solve problems, create greater efficiency and find new and better ways of dong things.
And of course this information is fed back into the knowledge center as a part of a continuous and ongoing dialogue.
The Leadership Gap Index clearly isolates those metrics that define the perception of leadership and how it relates to collboration and performance.
It is a significant part of the culture however it reaches further and helps to identify how aligned leadership is with both each other and the organizations strategies and goals.
Essentially, the Leadership Gap Index measures the gap between how your leaders value things differently ....
In our tranparent and fast paced world today, innovation is a key requirement, not only in products and services but also in how things are done.
Innovation can only be accomplished through collaboration and is often an evolution of ideas rather than a revolution started by an individual. In partnership with 'One Million Acts of Innovation' we have isolated those metrics that support innovation to create this index.
Gap Index Products
The Community Gap Index is focused on helping the citizens (or members) of a community understand just how aligned they really are and help pave the way to better collaboration on the greater good ... with focus!
It quantifies the 16 Elements of a Prosperous Community, the communities humanity factor and the Community's Culture.
This puts better focus on the discussion and leads the way to collaboration and understanding.
PGI is a simple, cost effective one-on-one solution that enables your managers to consistantly support highly engaged employees.
Aspire to Succeed, is based on five critical areas fundamental to engagement and enables your organization to impact engagement where it actually occurs-at the manager and individual employee level. ATS offers solutions for a range of applications including onboarding, employee performance and career development, coaching and more.
The FeedFORWARD> Process
In partnership with John King, NY Times #1 best selling author of 'Tribal Leadership', we have developed the revolutionary Culture Gap Index.
This special series of metrics actually quantifies culture, sets priorities and keeps score on your organization's way to exceptional performance through highly collaborative teams.
The index will guide you through attaining and maintaining Stage 4 and Stage 5 culture as detailed in King's culture map.
TMS Products: Minding Your Gaps
We have a fully integrated Culture and Strategy Management System that is supported by assessment tools that work well together & on their own.
We are ready to help you support a current initiative with specific tools or help you with a full implementation.